FAQ’S
Over the course of many years of replacing thousands of roofs, customers often have similar questions; we also realize our online platform presents some new questions. Here are the answers to the most common questions. However, if you have a question not listed here, please contact us.
OrderMyRoof.com is the online extension of Andes Contracting LLC, a long-time contractor local to Dallas/Fort Worth, known for top quality and service. The marketplace as we know it is changing and we are choosing to change with it; being the first in our industry to put you in control of your roof replacement process.
Go to our About page, for more on who we are.
OrderMyRoof.com is the online extension of Andes Contracting LLC, a local company based just south of Fort Worth in Burleson TX.
We created OrderMyRoof.com to save customers frustration, time, and money. By eliminating unnecessary salesmen and overhead we are able to significantly reduce our operating costs and keep our build quality the same, resulting in big savings for you. Using the web puts you in control; no more waiting on salesmen, no more complicated bidding processes, and no more hearing “we work for insurance price”.
This process is actually safer and more secure than signing a scribbled contract with a guy who knocked on your door.
Quote Questions
If you have an insurance claim, see our page on How to Read Your Claim. All the information you need is in the paperwork the insurance adjuster has already given you.
If you don’t have an insurance claim, then click on the link below to complete a roof measurement request. When received, we will measure your roof via satellite imagery and reply with the physical size of your roof.
The #1 factor that makes this possible is technology. Satellite imagery has improved greatly in the last 10 years, to the point it has become the standard for measuring roofs. This means the size assessment of your roof done by the insurance company is very accurate and is all we need to build your quote.
Not sure how to read your claim, no problem – we have examples on our site from every major insurance company. Go to our Sample Claims page to learn more.
The quote is good for at least 30 days. If there are no changes in labor or material costs, then the quote could be good for longer than 30 days but that is not guaranteed.
Definitely NOT! We are going to build your roof to meet all local building codes and in accordance with all manufacture recommended installation procedures. In fact, to maintain our qualification as a Certified Certainteed Shingle Master our installations have to be done above industry standards. We use all top grade materials, like synthetic underlayment, and hire workers who are professionals in their field – your roof will be as good as or better than any other roof. The savings we offer comes by eliminating unnecessary overhead, namely the salesman and putting you in control with our online platform.
To make this process as convenient as possible and safe for both our customers and ourselves, online payment with a credit or debit card is available for each of the three divided payments: Deposit, Material Delivery, and Final Payment. After you pay your Deposit online, you have the option to pay the remainder with other forms of payment.
We offer the industry standard 2-year workmanship warranty on all full roof replacements and a ninety day warranty on all partial replacements and repair work. This warranty guarantees the workmanship and installation.
Your new roof will also have a manufacture’s warranty that will guarantee the shingles themselves. The specifics of this warranty will depend on which product you choose.
Insurance Questions
We expect most of our customers will have insurance; it actually makes the process quite simple.
- First, file your claim.
- Second, an adjuster will come to the house and assess the damages.
- Third, the insurance company/adjuster will provide you with a written report detailing what will be covered by the claim.
Now that the damages are confirmed, you are ready to order your roof. The adjusters report will tell you everything you need to get your free quote from OrderMyRoof.com.
The only person who has authority to file an insurance claim on your policy is you – you need to make that initial call. Once the claim is filed you can handle everything with the insurance or you can authorize a third party to speak to your insurance company or adjuster. OrderMyRoof.com makes this even easier – our pricing is so aggressive there is no fight with the insurance and you still save money. Simply file your claim, get your insurance settlement, and order your roof on OrderMyRoof.com – simple, easy, done!
In most cases that should be good news, it means you don’t need a roof. But if this is a situation that you know you do need a roof or at least want a second opinion, then contact Andes Contracting LLC directly to schedule an on-site inspection and consultation for the best way to proceed with the insurance.
Production Questions
OrderMyRoof.com is the online extension of Andes Contracting LLC, and is A+ rated by the North Texas Better Business Bureau. We have a long standing record of serving Dallas/Fort Worth with honesty and integrity, your roof will be no different. In addition, you are welcome contact us by phone or email at any time to check up on your project or to speak with a live person to answer your questions.
We have accounts with multiple major roofing supply companies in the DFW area but don’t exclusively order from just one. By having options on where to get supplies we keep our costs down allowing us to pass along that savings to you. That said, we never purchase shingle seconds or defective products from discount distributors. All material is recently manufactured and is top quality.
Short answer – yes, we only hire experienced roofers. Each of our crews has a crew leader who is in charge, all installers are trained and experienced in roofing, and each crew will have less experienced guys for general labor purposes. Our crews and their leaders are evaluated not just on quality but also on how well the group works as a team – a good roofing crew should be a machine, not a group of guys. Each of the crews will, of course, have some turnover, but our crew leaders have been with us for many years.
In the busiest times of the year, we work six days per week and all jobs are completed in the order in which they are received. Delays can occur due to weather, so it is difficult to guarantee an exact production day very far in advance. However, within two business days of placing your order, someone will contact you to let you know an approximate start time. We will again contact you when the material has been ordered to let you know of the delivery schedule and the specific day the work will start.
Because most crews have six to eight qualified roofers and we get an early start, most roofs will be completed in one day. Larger projects can take more time but it is very rare for a residential house to take more than 3 days.
In either event, we are going to stand behind the work we do. It does not matter if you order your roof at OrderMyRoof.com or if you contract Andes Contracting LLC in person; every project we complete will be done with the same high quality expectations we have always had. If there is a problem, all you have to do is make a phone call.
We purchase rolls of 6 mil heavy duty plastic and we cover all swimming pools with new plastic before any work begins. We do not reuse plastic for pool coverings to ensure we keep your pool as clean as possible. To help with this, we do ask, on the day of work, that you turn the pool pump off.